Refund and Returns Policy

Last Updated: November 30, 2025

Thank you for shopping with Kubahairclinic. We are committed to providing high-quality hair products and an excellent customer experience. If for any reason you are not completely satisfied with your purchase, this policy outlines the conditions under which returns and refunds may be accepted.

1. 15-Day Return Window

You may request a return within 15 days of receiving your order.

To be eligible for a return, your item must be:

Unused
Unopened
In its original packaging
In the same condition you received it
Accompanied by the receipt or proof of purchase

Due to hygiene and safety reasons, we cannot accept returns on opened or used products.

2. Non-Returnable Items

For the safety of all customers, the following items cannot be returned:

Opened or used hair products
Items not in their original packaging
Products purchased on clearance or during final sale promotions
Gift cards

3. Return Process

To start a return, please contact our support team at:

📧 support@kubahairclinic.com
Include:

Your full name
Order number
Product name
Reason for the return

Once your return request is reviewed, you will receive instructions on how to send the item back to us.

Customers are responsible for the return shipping cost, unless the return is due to an error from our end (wrong item delivered, damaged product on arrival, etc.).

4. Inspection & Approval

After we receive your returned item, we will inspect it to ensure it meets our return criteria.

You will be notified via email whether your return has been approved or rejected.

5. Refunds

If your return is approved:

Refunds will be processed to your original method of payment
Please allow 5–10 business days for the refund to reflect in your account

Shipping fees are non-refundable.

6. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Photos of the product
Photos of the packaging
Order number

We will replace the item at no additional cost to you.

7. Exchanges

We currently do not offer direct product exchanges.
If you need a different item, please return the original product (if eligible) and place a new order.